{"id":671,"date":"2026-03-08T09:09:37","date_gmt":"2026-03-08T06:09:37","guid":{"rendered":"https:\/\/sofiaartfair.art\/frequently-asked-questions\/"},"modified":"2026-08-14T16:10:22","modified_gmt":"2026-08-14T13:10:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/sofiaartfair.art\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
\n

Buying Tickets<\/h3>\n
\nHow can I buy a ticket for Sofia Art Fair?<\/summary>\n

Tickets are purchased online via the official website: https:\/\/sofiaartfair.art\/<\/a><\/p>\n

Select the ticket type, number of tickets, fill in the required details and pay with a debit or credit card via the secure Fibank payment system.<\/p>\n<\/details>\n

\nDo I need to create a user profile to buy a ticket?<\/summary>\n

No. Purchasing a ticket does not require a user account registration.<\/p>\n<\/details>\n

\nHow will I receive my tickets?<\/summary>\n

After successful payment, you will receive an email with your electronic tickets in PDF format. Tickets can also be downloaded from the successful order page.<\/p>\n<\/details>\n

\nHow is the ticket used at the entrance?<\/summary>\n

Each ticket contains a unique QR code. It can be presented at the entrance to the event from a mobile phone or as a printed ticket.<\/p>\n<\/details>\n

Problems receiving a ticket<\/h3>\n
\nI did not receive my ticket by email. What should I do?<\/summary>\n

First, check the Spam \/ Junk<\/strong> folder in your email. If you have not received your ticket within 30 minutes of purchase, please contact the organizers via the contact form on the website.<\/p>\n<\/details>\n

\nI paid, but I did not receive a confirmation. What does this mean?<\/summary>\n

It is possible that the payment was not successfully processed. Check if the amount has been charged to your card. If in doubt, contact the Sofia Art Fair team.<\/p>\n<\/details>\n

Ticket validity and use<\/h3>\n
\nHow many times can I use my ticket?<\/summary>\n

Each ticket contains a unique QR code and can only be used once for the respective day.<\/p>\n<\/details>\n

\nWhat is the difference between a one-day, weekend and three-day ticket?<\/summary>\n
    \n
  • One-day ticket \u2013 single entry for the selected day<\/li>\n
  • Weekend ticket \u2013 one entry for each of the two days<\/li>\n
  • Three-day ticket \u2013 one entry for each of the three days of the event<\/li>\n<\/ul>\n<\/details>\n

    Return and change of tickets<\/h3>\n
    \nCan I return a purchased ticket?<\/summary>\n

    No. According to the Consumer Protection Act, tickets for fixed-date events are not subject to return or exchange.<\/p>\n<\/details>\n

    \nWhat happens if the event is canceled?<\/summary>\n

    In case of cancellation, the organizer will announce the conditions and procedure for refunds through the official website and communication channels of Sofia Art Fair.<\/p>\n<\/details>\n

    \nWhat happens if the event dates change?<\/summary>\n

    Tickets remain valid for the new dates, unless the organizer announces otherwise.<\/p>\n<\/details>\n

    Transferring and sharing tickets<\/h3>\n
    \nCan I transfer my ticket to another person?<\/summary>\n

    Yes, the ticket can be used by another person if the QR code has not been used. Access to the event will be granted to the person who first presents a valid QR code at the entrance.<\/p>\n<\/details>\n

    \nWhat happens if my ticket is copied or shared?<\/summary>\n

    The organizer is not responsible for tickets that are copied or shared. Access will be granted to the person who first presents a valid QR code.<\/p>\n<\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Buying Tickets How can I buy a ticket for Sofia Art Fair? Tickets are purchased online via the official website: https:\/\/sofiaartfair.art\/ Select the ticket type, number of tickets, fill in the required details and pay with a debit or credit card via the secure Fibank payment system. Do I need to create a user profile…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"page-templates\/empty-page.php","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-671","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sofiaartfair.art\/en\/wp-json\/wp\/v2\/pages\/671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sofiaartfair.art\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sofiaartfair.art\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sofiaartfair.art\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sofiaartfair.art\/en\/wp-json\/wp\/v2\/comments?post=671"}],"version-history":[{"count":5,"href":"https:\/\/sofiaartfair.art\/en\/wp-json\/wp\/v2\/pages\/671\/revisions"}],"predecessor-version":[{"id":10801,"href":"https:\/\/sofiaartfair.art\/en\/wp-json\/wp\/v2\/pages\/671\/revisions\/10801"}],"wp:attachment":[{"href":"https:\/\/sofiaartfair.art\/en\/wp-json\/wp\/v2\/media?parent=671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}